Returns & Refunds
All of my yarns are hand dyed to order, which means each skein is created especially for you. Because of this, I generally do not accept returns if you’ve simply changed your mind. Please take care when choosing your colourways and bases — and if you’d like advice before ordering, I’m always happy to help.
If there’s a problem with your order
Your happiness matters to me. If something isn’t right with your order, please contact me as soon as possible so we can work out a solution together.
When returns are accepted
If we agree that a return is the best option, please note:
- Yarn must be returned unused, in its original condition, and within 14 days of receipt.
- Items must be shipped back at the customer’s expense, unless the return is due to an error on my part.
- Once I receive and check the item, I’ll issue a refund for the yarn. Please note that shipping costs are non-refundable.
Non-returnable items
- Custom orders
- Mystery boxes
- Sale items (unless faulty)
✨ If you ever have concerns about your order, please reach out — I’ll always do my best to make things right.