Frequently Asked Questions
How do you ship orders?
All yarns are dyed to order and will be shipped once ready.
- UK orders: Sent via Royal Mail Tracked 24 or 48.
- US orders: Shipped with UPS Express Saver. Duties & taxes are collected at checkout, so no surprise fees on delivery.
- Everywhere else: Sent via Royal Mail International Tracked.
📦 Full details can be found on my Shipping Information page
How long will my order take to ship?
Since everything is hand dyed to order, processing time is usually 1–3 weeks depending on my dye schedule and order size. Once dispatched, delivery speed depends on the shipping option for your country.
How should I wash my yarn?
Hand wash gently in cool to warm water with a suitable wool detergent. All of my yarns are dyed using professional acid dyes.
Please note: due to the nature of hand dyeing, a little colour bleeding may occur during the first few washes — this is normal. To keep colours bright, avoid soaking for long periods and dry items flat out of direct sunlight.
Do you accept returns?
As a rule, I don’t accept returns on hand dyed yarn unless there is a problem with your order. If something isn’t right, please contact me and I’ll work with you to find a solution.
Full details are on my Returns & Refunds page.
Can I order a custom colourway?
I’m always open to discussing custom orders. Send me a message via my Contact page and we’ll chat about your ideas.
Do you sell ready-to-ship yarn?
Most of my yarns are dyed to order, but occasionally I’ll list ready-to-ship skeins or one-off colourways. These will always be marked clearly in the shop.
Do you ship worldwide?
Yes! I ship to the UK, US, and most international destinations. If you don’t see your country listed at checkout, please get in touch.